1. Agreement to Terms

By accessing or using the website www.kylaq.in, you agree to be bound by these Terms and Conditions and our Privacy Policy, Shipping Policy, and Return Policy. If you disagree with any part of these terms, please do not use our website.

2. About Kylaq

Kylaq is a silver jewellery brand situated in Kannur, Kerala, India — present both online at kylaq.in and through our offline store. We specialise in handcrafted 925 BIS hallmarked sterling silver jewellery and are registered under applicable Indian business laws.

3. Products

All jewellery is made from 925 sterling silver (92.5% pure silver) unless otherwise stated
Product images on our website are for representational purposes — minor variations in colour may appear due to photography lighting
All weights, dimensions, and purity descriptions are approximate and provided in good faith
We reserve the right to discontinue any product at any time

4. Pricing

All prices on kylaq.in are in Indian Rupees (INR) and inclusive of applicable GST
Prices are subject to change without notice
In case of a pricing error, we reserve the right to cancel the order and issue a full refund
We do not offer price matching

5. Orders & Payment

5.1 Placing an Order

By placing an order, you confirm that:

You are at least 18 years of age
The information provided is accurate and complete
You are legally authorised to use the payment method provided

5.2 Order Confirmation

An order confirmation email does not guarantee shipment. In rare cases (stock issues, payment failure, suspected fraud), we may cancel an order and issue a full refund.

5.3 Payment Methods

Online payment via Cashfree (UPI, credit/debit cards, net banking, wallets)
Cash on Delivery (COD) — available on select pin codes

Kylaq does not store any card or payment information. All transactions are encrypted and handled by Cashfree Payment gateway.

6. Account Registration

Creating an account is required to complete a purchase on kylaq.in. You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Notifying us immediately of any unauthorised use of your account

We reserve the right to terminate accounts that violate these Terms or are used for fraudulent activity.

7. Intellectual Property

All content on kylaq.in — including the Kylaq name, logo, product photographs, descriptions, graphics, and website design — is the intellectual property of Kylaq and is protected under Indian copyright and trademark law.

You may not reproduce, distribute, modify, or use our content for commercial purposes without our express written permission.

8. User Conduct

You agree not to:

Use our website for any unlawful purpose
Place fraudulent or fake orders
Attempt to hack, disrupt, or damage our website or servers
Post false or misleading reviews
Impersonate any person or entity

9. Limitation of Liability

To the maximum extent permitted by Indian law, Kylaq shall not be liable for:

Any indirect, incidental, or consequential damages arising from use of our website or products
Losses due to third-party shipping carriers, payment processors, or service providers
Delays or failures resulting from circumstances beyond our control (force majeure)

Our total liability to you for any claim shall not exceed the amount paid by you for the specific order in question.

10. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of kylaq.in shall be subject to the exclusive jurisdiction of the courts in Kerala, India.

We encourage customers to first contact us at support@kylaq.in to resolve any issues amicably before initiating legal proceedings.

11. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of our website after changes are posted constitutes your acceptance of the updated Terms. We will notify registered users of material changes via email.

12. Contact Us

For any questions regarding these Terms and Conditions:

Email: support@kylaq.in
Website: www.kylaq.in/contact
Address: Kylaq Jewellery, Kerala, India