Return Policies

1. Our Return Promise

We accept returns only if the product received is damaged, defective, or if there is any mistake from our side. Returns must be requested within 2 days from the date of delivery. 

2. Eligibility for Returns

To be eligible for a return, your item must:

  • Be returned within 2 days of the delivery date
  • Be unused, unworn, and in its original condition
  • Have all original tags and packaging intact (Kylaq jewellery box, bubble wrap, and outer packaging)
  • Be accompanied by proof of purchase (order number or invoice)

2.1 Non-Returnable Items

The following items cannot be returned:

  • Items that have been worn, used, or altered
  • Items damaged due to misuse, improper storage, or exposure to chemicals
  • Customised or personalised jewellery (e.g., name engravings)

3. How to Initiate a Return

Step 1: Whatsapp us at 9605835652 within 2 days of delivery with:

  • Your order number
  • Reason for return
  • Clear photographs of the item (front and back)

Step 2: Our team will review your request and respond within 24–48 hours with return approval and instructions.

Step 3: Pack the item securely in its original packaging and ship it to the address provided to you(By WhatsApp or Email).

Step 4: Once we receive and inspect the item, we will process your refund or exchange within 3–5 business days.

4. Return Shipping

  • If the return is due to our error (wrong item, damaged, defective): We will arrange and pay for return pickup

5. Refund Policy

5.1 Refund Methods

  • Original payment method (credit/debit card, UPI, net banking via Cashfree): Refund within 5–7 business days
  • Cash on Delivery orders: Refund via bank transfer (NEFT/IMPS) within 5–7 business days — you will need to provide your bank account details

5.3 When Will I Receive My Refund?

  • Refund initiated by Kylaq: Within 3–5 business days of receiving the return
  • Credited to your account: Depends on your bank — typically 5–10 business days

6. Defective or Wrong Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery. We will arrange a free return pickup and send you a replacement or full refund at the earliest.

7. Contact for Returns

  • Email: support@kylaq.in
  • WhatsApp number: +91 96058 35652
  • Subject line: Return Request — [Your Order Number]
  • Response time: 24–48 hours on business days
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