1. Introduction

Welcome to Kylaq (“we”, “our”, “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.kylaq.in and make purchases from us.

By using our website, you agree to the collection and use of information in accordance with this policy. If you agree, please continue use of our services.

2. Information We Collect

2.1 Information You Provide to Us

Full name, email address, phone number
Billing and shipping address
Payment information (processed securely via Cashfree , we do not store card details)
Account login credentials (Google Sign-In via OAuth — we only receive your name and email)
Order history and preferences
Messages you send us via contact form or WhatsApp

2.2 Information Collected Automatically

IP address and browser type
Pages visited and time spent on each page
Referring website or search engine
Device type (mobile, desktop, tablet)
Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

Process and fulfil your orders
Send you order confirmations, invoices, and shipping updates
Create and manage your customer account
Respond to your queries and provide customer support
Send promotional offers and new collection updates (only if you opt in)
Improve our website, products, and services
Detect fraud and maintain the security of our platform
Comply with legal obligations under Indian law

4. Cookies

We use cookies to enhance your browsing experience. Cookies are small data files stored on your device. We use:

Essential cookies — required for the website and checkout to function
Analytics cookies — to understand how visitors use our site (via Google Analytics)
Marketing cookies — to show relevant ads (only with your consent)

You can disable cookies in your browser settings. However, disabling essential cookies may affect your ability to complete purchases.

5. Sharing Your Information

We do not sell your personal data. We may share your information with:

Cashfree— to process payments securely
Shipping partners (e.g., India Post) — to deliver your orders
Google — for sign-in authentication only
Legal authorities — if required by law or court order

All third parties we work with are bound by their own privacy policies and applicable Indian data protection laws.

6. Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption on all pages and secure payment processing via Cashfree payment gateway. However, no method of transmission over the internet is 100% secure.

7. Your Rights

As a customer, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your account and associated data
Opt out of marketing communications at any time

To exercise any of these rights, email us at: support@kylaq.in

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact Us

For any privacy-related concerns, contact us at:

Email: support@kylaq.in
Website: www.kylaq.in
Address: Kylaq SilverDemi Fine Jewellery, Brigade Centre, Prabhat Junction, Kannur , Kerala – 670001